Refund policy

▪️Before you order

Before purchasing, please carefully read the description and details on each product page as well as this return policy, and order only once you are satisfied.

We cannot accept returns or cancellations for reasons of personal preference (wrong size, not as imagined, ordered by mistake, etc.). Once an order is confirmed, we are also unable to accept returns, changes to the order, additions, changes of payment method, or requests to combine shipments. Please check the product details on the product page carefully before ordering.

Cancellations, returns and exchanges

▪️When your order arrives

When you receive your order, please check that the item is free of defects and that it matches what you ordered.

1. Time limit

We take great care with every order, but if you receive a defective item or an item that differs from your order, please contact us at hello@jkrmfg.com within 7 days of delivery.

2. What we do

We will check the item and its condition. Once we confirm that it is defective or differs from your order, we will arrange a return and refund (or an exchange).

3. Shipping and fees

We cover the cost of returning the item: please send it to the address we specify, with shipping charges collected on delivery. The original shipping fee and any bank fees for the refund are also covered by us.

4. What counts as a "defective item" or an "item that differs from your order"

① Defective items

A "defective item" is one with a flaw that clearly differs from the description shown on the product page, or with significant undisclosed damage (stains or damage affecting function). The following are considered within tolerance and are not treated as defects; a return in these cases is treated as a return for personal reasons, which we are unable to accept.

(1) Cosmetic wear (scratches, marks, discoloration, minor pilling, etc.) or construction wear (snags, loose buttons, etc.) where the item does not clearly differ from the images and condition described on our site

(2) Damage or soiling only to the outer box or packaging materials (e.g. a crushed cardboard box where the garment itself is unaffected)

② Items that differ from your order

An "item that differs from your order" means any of the following:

(1) A different item (e.g. a different product code or product name from what you ordered)

(2) A different size

(3) A different color

(4) An incorrect quantity

※ Differences in color tone or contrast caused by your device's display settings or performance are not considered a defect. If you would like more detail about an item's actual color, please contact hello@jkrmfg.com before ordering.

We cannot accept returns or exchanges in the following cases. Please note

・Returns for personal reasons (wrong size, not what you expected, ordered by mistake, etc.)

・Items received 8 or more days ago

・Items that have been worn, altered or washed

・Lost packing slip, or tags removed

・Items soiled or damaged while in your possession

・Items returned in a condition that differs significantly from when delivered (including box and accessories)

・Items with odors

・Items whose packaging forms part of the product and has been opened

・Items not purchased from JOKER

・Sale, outlet or pre-order items

・Returns or cancellations due to marks or damage to packaging materials caused during storage, shipping or import

If a return is accepted, we will email you instructions on how and where to send the item. Items sent back before receiving these instructions cannot be accepted. If you have any questions about returns, contact us at hello@jkrmfg.com.

How to return or exchange

For a defective or incorrect item, email us within 7 days of delivery with the required details, then send the item to the return address we provide. Please also return the documents included with the item (packing slip).

Exchange items are shipped after the returned item arrives and is confirmed unused, and once the replacement is ready. Exchanges are available only while the item is in stock.

If an exchange is not possible (e.g. out of stock), we will issue a refund instead.

Shipping costs for returns or exchanges due to a defect or incorrect item are covered by us.

If you find a defect after receiving your order, please email us before sending anything back.

For initial defects, we will arrange an exchange as long as the item is in stock at the time you contact us.

※ Responses may take longer over weekends, Japanese public holidays and the New Year period.

Refunds
Once we receive and inspect the returned item, we will email you to confirm whether the refund is approved. If approved, the refund is issued automatically to your original payment method within 10 business days. Your bank or card issuer may need additional time to post the refund.
If more than 16 business days have passed since your refund was approved and you have not received it, please contact hello@jkrmfg.com.